We are applying the returning policy as following:
- You will have your product change a new product or similar function or 100% refund when the current product has technical failure which cannot be fixed (manufacturer failure).
- We have delivered product that is not match from your order (color, size…)
Note: returning product will have confirmation from our technical staff and meet following conditions:
- Time: from the delivery date (recorded on the receipt) to the returning date: not exceed 3 days
- Returning product:
- Still in good form (not broken, rusty, deformation…)
- Has warranty label
- Has related documents: receipt, warranty voucher, user manual
- Still has enough accessories, spare parts and promotion accessories
In case your product cannot meet our returning standard, the decision will be upon us.
Other charge: shipping, installing, dismantling…(cost incurred) will be paid by the customer due to our policy (if any). If the product has manufacturing failure, the shipping fee will be supported by us.
- Any enquiry, complaint please contact us as below:
Khai Sang Co., LTD
889 Phan Van Tri, Ward 7, Go Vap District, HCMC
Tel: 08 667 66668
Hotline: 0935 786 786 – 0943 786 786